David has over 35 years of Utility experience with tier one Public Utility
and large scale system implementations from both the user and vendor perspective.
Extensive experience in customer best practices and process modeling in
customer service, CIS, mobile workforce, and call center management. Consulting
experience in system integration, project management, project methodology,
business process analysis and modeling.
Senior Management Consultant for 5 years providing consulting services
that align technology initiatives to business strategy, company objectives,
and performance measurements.
Previous to this, David spent 30 years with Southern Company including
five years unregulated experience with Southern Co. Energy Solutions and
25 years with Georgia Power Company serving in various roles up to General
Manager of Customer Service.
FULTON COUNTY WATER AND SEWER
Project Manager for business process mapping and analysis and process
change recommendations. Developed RFP for CIS selection and participation
in vendor selection to lead CIS implementation upon vendor selection.
W.E.B. ARUBA N.V.
Business Process Flow mapping, process analysis, GAP analysis, and business
process change recommendations for water utility CIS selection.
ATLANTA GAS LIGHT
Project Manager for business process review and installation for Mobile
Workforce System.
HORIZON UTILITIES
Project Manager for business process review, RFP requirements, and cost
justification for Mobile software acquisition.
JAMAICA PUBLIC SERVICE
Project Manager for business process analysis, vendor selection, and
implementation for CIS.
NEVADA POWER
Project Director responsible for successful CIS integration and Mobile
Workforce installation.
ONEOK
Project Director responsible for successful CIS integration and Mobile
Workforce installation.
CINERGY
Project Director for Mobile Workforce installation and related interfaces.
PEPCO
Responsible for the upgrade and integration of Mobile scheduling and
dispatching software for mobile fleet.
SOUTH RIVER EMC
Project Consultant responsible for reviewing current CIS system and
making recommendations for process/system functionality improvement.
MOBILE GAS
Project Manager for business review and assessment for CIS recommendation.
AUSTIN ENERGY
Project Director responsible for implementation of Scheduling and Mobile
Dispatch System.
WESTAR ENERGY
Project Director for Mobile Workforce implementation and Materials Management
integration.
CENTRAL HUDSON GAS AND ELECTRIC
Provided business review analysis and implementation for Mobile workforce
software.
BC HYDRO
Project Manager responsible for the preparation of a business integration
plan for Mobile workforce and CIS.
OPPD
Project Director responsible for business planning for Mobile implementation
and CIS integration.
PACIFICORP
Project Director responsible for successful CIS integration and Mobile
Workforce installation.
UNITED ILLUMINATING
Project Director responsible for successful CIS integration and Mobile
Workforce installation.