Competition is a reality in the utility marketplace. To stay in business organizations must focus on embracing and delighting customers by providing exceptional customer service. For most businesses this requires change through the implementation of critical human resource, business process, and information technology tools. We offer these resources to help keep you up to date and informed.

2007 Industry Insights | CIS Conference 31 Presentations

CIS Selection Approach and Experience (3.2meg pdf)
For those preparing to engage in a CIS evaluation and selection process. Presentation of a proven approach to successfully completing a CIS evaluation and selection effort. Learn the major activities and deliverables. See what a number of other utilities are doing, the important lessons learned, solutions being evaluated, trends, and what solutions are ultimately selected.

CIS Project Profiles - What are Utilities Doing (2.3meg pdf)
Highlights of over thirty CIS project are highlighted; reviewing their projects and industry trends regarding CIS solutions in the coming year.

2006 Industry Insights | CIS Conference 30 Presentations

Buy, Re-Engineer, or Outsource Business Case
A walkthrough of the decision process of what to do with your billing system and how to operate it for those who are thinking about replacing their billing system or who are beginning a replacement effort.

What's Happening in The World of CIS
Review of CIS trends for 2005-06 through system trends, project costs, and implementation time. A review of success stories and project failures, what utilities are doing right and what's gone wrong.

2005 Industry Insights | CIS Conference 29 Presentations

Retain, Upgrade, or Replace Your CIS?
Valuable information for utilities faced with an aging CIS and what to do about it.

Lessons Learned for Successful CIS Projects
Focusing on the identification and presentation of valuable lessons learned from the successful selection and implementation of CIS solutions within the past year. Learn what companies spent and the installation timeframe for both the selection effort and the installation effort.

2004 Industry Insights | CIS Conference 28 Presentations

Extended CIS Components & Integrated Systems
This presentation defines core and extended CIS software components as they fit with the utility's total application portfolio. Learn how CIS is being integrated with external systems including eBilling, collections, data warehouse, ERP, customer interaction centers, CRM, work management, outage managements, retail choice, payment systems and many others. Specific examples of what utilities are doing to implement and integrate CIS solutions into a comprehensive customer application architecture are presented.

The State of CIS Solutions: Implementations & Lessons Learned
This presentation presents a brief profile of each project along with key data such as project cost, timeframes, and staffing levels based on data from recent CIS projects across all types of utilities within the U.S. market. Problems unique to each project and those which are common to most procurements and installation efforts are presented along with how these utilities worked to overcome these problems. A review of key success factors which predict the successful completion of a CIS is also provided.

For further articles and insights on the dynamic changes in the utility industry visit either of our resource centers:

• TMG Consultant articles
• www.cisworld.com