Tulsa, Oklahoma

Challenge
The City wanted to replace a legacy billing system in time for the year 2000. A previous CIS initiative had been a visible failure with front page headlines.

Solution
TMG was hired as a third party to ensure a successful CIS implementation. TMG assisted the City in a product evaluation and selection effort resulting in the selection of the CUSTIMA CIS solution from DST Innovis. TMG provided Quality Management installation services and reported directly to the Utility Board during the 24 month installation effort.

Result
The system was successfully placed into production in October 1999. As part of this process TMG developed an RFP, assisted in product evaluations, facilitated contract negotiations and provided a quarterly QA review process during the installation effort.