SaskEnergy

Challenge
SaskEnergy’s Customer Service & Information System (CSIS) was a COBOL system originally developed and marketed by TRES Systems during the 1970’s. The system was implemented in 1986 and has been customized significantly in-house to accommodate new business requirements, improve business processes and make the system more user-friendly. SaskEnergy is planning for the replacement or enhancement of the CIS for the Distribution Utility.

Solution
TMG provided the following Application Planning work 1) evaluation of the technology and business functionality of the current CIS, 2) overview of the features and capabilities of new customer information systems, 3) identification of the gaps between where they are now and where we want to be and 4) development of a replacement strategy that fits SaskEnergy’s customer service strategy.

Type: Public (Government Owned)
Services: Gas
Accounts Served: 327,000
Project System: CIS
TMG Services: Application Planning
Project Dates: 11/2005 - 05/2006