Questar

Challenge
Questar had one failed CIS implementation. They were very interested in not repeating that experience and, consequently, spent more than a year developing an in-house selection and evaluation process.

Solution
TMG was awarded a contract to assist Questar with contract negotiations with the selected CIS vendor, SPL Worldgroup. Leading up to the negotiations, TMG assisted with the issuance of a Request for Information to arrive at the best and final contract price. TMG worked with Questar on the installation effort as the Quality Assurance Manager, an independent third party responsible for assisting with risk mitigation of the project.

Result
Questar selected SPL’s CorDaptix and project implementation began in November 2002. Questar has an internal Information Technology division that performed the bulk of the work in conversion, interfaces, extensions and reports, requiring less-than-average technical support from the vendor. The projected timeline was 18 months. Questar met that schedule with a go-live in July 2004.