Portland General Electric (PGE)

Challenge
Portland wanted to replace its legacy billing system to accommodate the needs of a deregulated environment. PGE implemented the SCT BANNER CIS solution across its 800,000 customers. The initial installation was intended for its large commercial and industrial customers, followed by a second installation for its remaining customers. However, legislation delayed retail choice, forcing the company to rethink its phased installation approach.

Solution
TMG worked with the utility to negotiate contracts and develop an installation design blueprint. TMG provided a third party Quality Assurance service across all project activities during the two-year installation effort, reporting directly to a senior executive committee.