Pinnacle West

Challenge
Customer choice within the Arizona marketplace was rapidly approaching and APS’s retail company needed a CIS infrastructure very quickly for its new company.

Solution
TMG assisted in the identification of viable outsourcing candidates, development of an RFP, evaluation of proposals, solution confirmation, installation planning, contract negotiations, and approvals.

Result
APS selected the E-CIS outsourced solution from Orcom due to its deregulation capabilities and its outsourcing success with other utilities. The solution included: call center, CIS, bill production and distribution, commodity management and the marketer interface.

TMG subsequently provided CIS performance and operational metrics to APS to be used in the evaluation of their mainframe CIS with an eye toward potential replacement.