Los Angeles Department of Water & Power (LADWP)

Challenge
The city needed to replace a more than 30-year-old legacy billing system. The large customer base, three labor unions, a civil service structure, and extensive political pressures contributed to the complexities of the installation effort.

Solution
LADWP selected the STS CIS-OPENVision product several years ago and completed a small pilot of 5,000 customers running in the Owens Valley. TMG reviewed LADWP’s plans to rollout the system to its 1.6 million customers. The result of this effort was delivery of an Installation Blueprint which detailed the installation plans, identified areas of risk, and proposed how LADWP could mitigate the risks to achieve a successful installation.

Result
TMG supported efforts to develop business requirements for front-office and back-office customer operations. This effort lead into the procurement and installation of a new customer system.