Hydro Ottawa

Challenge
Hydro Ottawa was created by the consolidation of five utilities into a single utility operating a customer system from Advanced Utility Systems Corporation. The organization was experiencing extensive problems in post implementation.

Solutions
TMG was asked to conduct an assessment of Hydro Ottawa’s customer operations including the Advanced customer system, front-office customer operations, and back-office customer operations. This would be followed by a CIS stabilization effort and, ultimately, the selection and installation of a new CIS solution.

Results
The audit resulted in delivery of a customer system blueprint. TMG worked with Advanced and Hydro to develop a plan to stabilize the production environment and engage in a product evaluation and selection effort. The system was stabilized and the CIS evaluation and selection effort resulted in the selection of the PeopleSoft CIS implemented by BearingPoint. TMG provided Hydro Ottawa with installation oversight during the 16.5-month implementation of the PeopleSoft CIS solution.