EPCOR

Challenge
Epcore wanted to examine the feasibility of continuing with a legacy billing system and to determine what systems would be necessary to support a virtual call center. Solutions would need to address multiple utilities and product lines.

Solutions
TMG conducted a feasibility study regarding options involving application architecture and future direction of UIS and how to best provide the functions required to support customer operations. EPCOR implemented an application architecture required to support its retail operations. These efforts resulted in the implementation of Siebel Energy, LodeStar LPSS and ITRON MVPBS with integration to a legacy Utility Information System (UIS) providing billing, credit and collection, and accounts receivable functions.