East Bay MUD

Challenge
East Bay MUD was operating on a 20 year old in-house developed legacy billing application. The utility wanted a CIS business case to evaluate their current business needs and the gap between their current billing application and the functionality required going forward. The study focused on technology, functionality and the different alternatives in the market. The report also provided cost and resources requirements for each potential option.

Solutions
The organization contracted with TMG for a two-phase project: developing the business case and assisting in the selection process. TMG provided a business case that recommended a product solution to be managed by the District. TMG provided internal, external and on-going cost projections for the recommended product solution. TMG also provide a resource plan necessary to implement and support the recommended solution.

Results
The business case was approved and Phase 2 of this project begun in mid-2005.