BC Hydro

Challenge
The utility wanted to investigate replacing its current billing system and identified several drivers for the replacement, including improved customer service and the loss of senior IT architects who understood and maintained the system. One challenge was to find consensus regarding the need to replace the current billing system. As BC Hydro had attempted a failed CIS replacement effort in the early 1990’s, the utility was hesitant to move forward.

Solutions
TMG was hired to review and assess the current CIS and to aid the utility in building a business case for the replacement of its nearly 40 year-old system. TMG developed the business plan which included: documentation of the current environment, assessment of the current environment, identification of the vision and target environments, development of functional requirements, assessment of alternatives, an industry survey, utilization of the corporate value based management model for the recommended option, with subsequent reviews and approvals. .

Results
The BC Hydro executive’s and the Board approved the initiation of a procurement project to investigate the market for a new CIS solution. TMG assisted in the procurement effort which resulted in the selection of SAP implemented by Accenture.

Type: Investor (Government Owned)
Client Services: Electric
Accounts Served: 1.5 million
Population Served: 4.5 million
Project System: CIS
TMG Services: CIS Plan, CIS Evaluation & Selection
Vendor Selected: SAP
Project Dates: 12/1999 - 04/2001
Go-Live: 2003