Arizona Public Service Company

Challenge
Customer choice within the Arizona marketplace was rapidly approaching and APS’s retail company needed a CIS infrastructure very quickly for its new company. The infrastructure was to be built in an evolving environment with new definitions of deregulation requirements.

Solution
TMG assisted in identifying viable outsourcing candidates, development of an RFP, evaluating proposals, solution confirmation, installation planning, contract negotiations, and approvals. APS selected the E-CIS outsourced solution from Orcom due to its deregulation capabilities and its outsourcing success with other utilities. The solution included: call center, CIS, bill production and distribution, commodity management and the marketer interface.

Results
TMG provided CIS performance and operational metrics to APS to be used in the evaluation of its mainframe CIS with a view toward replacement.