Town of Addison

Challenge
The city had minimal information technology at the desktop and throughout the city to support its business operations. The population was expected to grow significantly and the city did not want to hire personnel to support growth in the customer base. So, they turned to technology. The biggest challenge was to identify and rank the technology needs of all city departments from the mayors office, to the library, to the water utility.

Solution
TMG was hired through a competitive bid process beating several consulting firms for the right to develop a city-wide information technology plan, resulting in the following technology solution components: Wide Area Network, Infrastructure Support, Disaster Recovery, Town Web Site, Customer Web Dialog, Customer Web Requests and Complaints, User Computing Support, Desktop/Notebooks, Mopier/Laser BW, Laser Color, Office Suite, Office Email, CD-ROM, Volume Storage, Office Groupware, Intranet, Communication Layer, Remote Computing, Fax Management, Public Kiosks, Automated Voice Response, Council Electronic Access, Internet Access, Remote Presentation, Application Support, Financial System Upgrades, CAD Park Design, Convention Center, Barcode Cas Receipt Documents, Park Inventory System, SPA Monitoring and Automation, Traffic Signal Upgrades, Fleet Services, Fuel Inventory Interface, Tax map Digital Conversions, Irrigation System Upgrades, and Marketing Management.

Results
The IT plan was overwhelmingly approved by the City Council and a comprehensive evaluation and selection effort was initiated to begin purchasing and implementing components of the plan in a phased approach. The plan has been successfully implemented.

Type: Municipal
Services: Water, Wastewater, Solid Waste
Accounts Served: 12,000
Population Served: 100,000
Project System: All Applications
TMG Services: City-wide IT Plan, Evaluation & Selection Effort
Project Dates: 09/1996 - 02/1997
Go-Live: 1999