BC Hydro is the third largest electric utility in Canada, serving more than 1.5 million customers in an area containing more than 94 per cent of British Columbia's population. Its CIS supports more than 1250 total users within the utility's customer services division and marketing and sales division...

When the City of Sacramento municipal water utility released its 57-page CIS RFP, the utility was hoping to receive several vendor proposals. They didn't have to wait long. The first two vendor requests for the RFP arrived the same morning it was announced. Eighteen responses in all were received by the City, which meant stronger choices and more options...

City Water, Light and Power (CWLP) achieved its aggressive timeline goal to select a CIS system to replace a legacy billing system. CWLP serves over 70,000 customers in Springfield, Illinois and is the state’s largest municipal utility. “We hired TMG in December 2000, the RFP was out in Feb., responses were back in March, a CIS system was selected...

Changing both a Customer Information System and an Enterprise Resource Management system in tandem is a major undertaking for any utility. "A utility of our size doesn't have the in-house experience to handle a system switchover of this magnitude," says Jeffrey Cady...

Once the request for proposals for a new CIS and/or enterprise management system is out the door, the selection process begins in earnest. "A difficult process" is how Carl Wolfe, Director of Customer Service and CIS Project Director for the Kansas City Board of Public Utilities (BPU) sums up the effort. "Utilities like ours switch systems very infrequently...