Presented chronologically

The CIS Period of Inefficiency
by Greg Galluzzi; CEO and Founder

The Customer System Dilemma
by Gary Weseloh; Senior Vice President

The CIS Project Staff - Where Does it Come From?
by Gary Weseloh; Senior Vice President

A CIS Competitive Assessment: Evaluation of CIS Vendors & Their Product Offerings
by Greg Galluzzi; CEO and Founder

Consider Tomorrow
by Gary Weseloh; Senior Vice President

Core and Extended CIS Components
by Greg Galluzzi; CEO and Founder

CIS Implementation Timeframes
by Gary Weseloh; Senior Vice President

Why Projects Fail
by Greg Galluzzi; CEO and Founder

Customer Self-Service
by Gary Weseloh; Senior Vice President

The Other Costs of New Systems
by Gary Weseloh; Senior Vice President

Finalizing Your Customer System Selection
by Gary Weseloh; Senior Vice President

A CIS Perspective
by Greg Galluzzi; CEO and Founder

Fear Factor - CIS
by Gary Weseloh; Senior Vice President

CIS Outsourcing
by Greg Galluzzi; CEO and Founder

CIS Market Utility Types
by Greg Galluzzi; CEO and Founder

Make CIS "Customer Driven"
by Gary Weseloh; Senior Vice President

A CIS Product Selection Process
by Greg Galluzzi; CEO and Founder

CIS Pricing Considerations
by Greg Galluzzi; CEO and Founder

CIS Industry Perspective (PowerPoint)
by Greg Galluzzi; CEO and Founder
Presented at the CIS Conference 27; (3meg)

CRM Hall of Fame: Understanding the CRM Market (PowerPoint)
by Greg Galluzzi; CEO and Founder
Presented at the CIS Conference 27; (2meg)

A Customer System Perspective
by Greg Galluzzi; CEO and Founder

Customer Information Systems and e-Business... (pdf)
by Greg Galluzzi; CEO and Founder

Evaluating the CIS Procurement Process to Avoid Getting Burned: 10 palatable Ways to Set Realistic Expectations
Interview with Greg Galluzzi; CEO and Founder
Published in the Municipal Technology Journal

For further information on the dynamic changes in the utility industry
visit our industry web site at www.cisworld.com